Standard Warranty

STANDARD WARRANTY FOR NORMAL DAILY USE (users up to 300 lbs.)
For standard use, ErgoGenesis warrants to the original purchaser ² , from the original date of purchase, that its products (as listed and described below) shall be free from defects in material and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only ² , any defects in products, parts, or components resultant from normal single shift use ³ , as listed and described below (labor is not necessarily included). ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All features, except those noted below, shall be covered for the lifetime of the chair to the original purchaser.

Ten Year Items (from the date of manufacture)

Steel structure of mechanism
Backrest post
Plastic backrest and seat structures
Handles
Backrest height adjuster
Clutch plates
Torsion springs
Plastic seat structure
All welds
Armrest structure

Five Year Items (from the date of manufacture)

Air Lumbar ® option
Casters
Glides
Foam
Arm pads
Sled bases

Three Year Items (from the date of manufacture)

Fabric (COM/COL fabrics not covered)

One Year Items (from the date of manufacture)

X-Tension™ Arm Assemblies
Linear Tracking™ Arm (LTA)

WARRANTY FOR BIG & TALL SEATING (base models S2504 and S3504)
For users up to 500 lbs., ErgoGenesis warrants to the original purchaser ² , from the original date of purchase, that its products (as described below) shall be free from defects in materials and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only, any defects in products, parts, or components resultant from normal single shift use ³ (as described below). ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All 1-year items listed in the standard warranty shall continue to be covered for a period of one (1) year (12 months) from the date of purchase. All other 5-year items and 10-year items listed in the standard warranty shall be covered for a period of three (3) years (36 months) from the date of purchase. The pneumatic height cylinder and base are covered for three years.

WARRANTY FOR 12-HOUR USE TO 24-HOUR USE ON STANDARD MODELS (multi-shift applications)
For continuous (12-24 hour) use, ErgoGenesis warrants to the original purchaser ² from the original date of purchase, that its products (as described below) shall be free from defects in materials and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only, any defects in products, parts and components (as described below). ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All 1-year items listed both in the standard warranty and the S-series Big & Tall chairs shall continue to be covered for a period of one (1) year (12 months) from the date of purchase. All other 5-year items and 10-year items listed in the standard warranty shall be covered for a period of three (3) years from the date of purchase. All other 5-year items and 10-year items listed in the S-Series Big & Tall chairs shall be covered for a period of two (2) years from the date of purchase. The pneumatic height cylinder and base are covered for three years on chair with standard size seats, and for two years on chairs with the #4 seat.

WARRANTY FOR INTENSIVE-USE (24/7) MODELS (multi-shift applications)
For continuous (12-24 hour) use, ErgoGenesis warrants to the original purchaser ² from the original date of purchase that its I-Series chairs shall be free from defects in materials and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only any defects in products, parts and components as described below. ErgoGenesis will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All items except those noted as having a one-year warranty below, on I-Series chairs built with the #7 seat pan shall be covered for a period of five (5) years from the date of purchase, for users up to, but not exceeding, 300 lbs. On I-Series chairs built with the #4 seat pan, all items except those noted as having a one-year warranty below, shall be covered for three (3) years from the date of purchase, for users up to but not exceeding 500 lbs. The Linear Tracking™ Arm (LTA) shall be covered for a period of one (1) year from the date of purchase on all I-Series chairs. The pneumatic height cylinder and base are covered for five years on chairs with the #7 seat, and for three years on chairs with the #4 seat.

WARRANTY DOES NOT COVER

The color-fastness or matching of colors, grains or textures of chair material/fabric. A customer's own material/fabric (COM) selected by and used at the request of a user is not warranted.
Modifications or attachments to the product not approved by ErgoGenesis
Products not installed, used or maintained in accordance with product instructions and warnings.
Products used for rental purposes
Damage caused by the carrier in-transit, which is handled under separate terms.

PERIODIC LUBRICATION OF CHAIR MECHANISMS
PERIODIC OR ANNUAL LUBRICATION OF THE MECHANISM AND PNEUMATIC LIFT ARE THE RESPONSIBILITY OF THE OWNER.

PROCEDURE FOR WARRANTY SERVICE
Some items can be replaced in the field, either by the customer, dealer, or by a trained ErgoGenesis representative. In most instances, however, the entire chair will need to be shipped back to the factory and the work will be performed at the factory. In either case, in order to make a claim under this warranty, please call ErgoGenesis' Parts & Warranty Department (1-800-364-5299, ext. 223) or e-mail the Parts & Warranty Department at warranty@ergogenesis.com. Please have the serial number of your chair ready when you call. The Customer Service representatives will be able to order replacement parts and/or issue a Return Authorization (RA) number for items to be shipped back to the factory. No return items will be accepted for warranty work without an RA number issued through Customer Service.

*This warranty is valid to the original purchaser only for as long as the purchaser owns and uses this product. ErgoGenesis will not be responsible for damage due to services, maintenance, modifications, or tampering by anyone other than an ErgoGenesis representative or approved dealer. The Standard Warranty is based upon single 8-hour shift use only. This warranty is void if the customer modifies the product, if attachments are made to the product, or if the product is not installed or used in accordance with ErgoGenesis installation and guidelines.

¹NO WARRANTIES EXTEND BEYOND THE FACE OF THIS WARRANTY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

²Subsequent purchasers are not covered by this warranty.

³Normal single shift use assumes a five -day work week (eight-hour workday).